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FAQ
Answers to common questions about setup, pricing, white label, security, and support.
Getting Started
How long does setup take?
Under 5 minutes. Upload documents, set tone, connect WhatsApp or embed on site. Done.
Do I need coding skills?
No. Drag-and-drop dashboard. No code required. API available on Standard and Pro.
What channels can I connect?
WhatsApp, Telegram, website chat widget, email, API. All in one dashboard.
What file formats work for the knowledge base?
PDF, Word, text, URLs. We crawl and index automatically.
Pricing & Costs
How much does it cost?
Basic $39, Standard $139, Pro $399 per month. Annual = 2 months free.
What are credits?
AI usage units. Each message consumes credits. Higher models use more. Economy models = more conversations.
How many credits per month?
Basic 8,000. Standard 50,000. Pro 200,000. Depends on AI model chosen.
Can I recharge credits?
Yes. Extra credits $2.99/1k (Pro) or $5.49/1k (Basic/Standard). No service stop.
Are there hidden costs?
No. Transparent pricing. Add-ons: Powered-by removal $19.95/mo, Priority Support $59/mo.
Can I upgrade or downgrade anytime?
Yes. Upgrade instantly. Downgrade at period end. No lock-in.
White Label & Agencies
What is white label?
You sell AI chatbots under your brand. Clients see your logo and domain. Not ours.
Best white label chatbot platform?
Texterz. Pro plan: multi-tenant, custom domain, Stripe Connect. Your brand, your margin.
How to sell AI chatbots to clients?
Offer setup plus monthly retainer. Typical: $500–2,000 setup, $200–500/month per client.
AI chatbot for agency?
White-label solution. Your brand. Your clients. Your billing. Pro plan includes it all.
Can I use my own domain?
Yes. Pro plan includes custom domain (e.g. app.yourbrand.com).
How does Stripe billing work?
You bill your clients. We bill you. You set prices. You keep the margin.
Can clients access their own dashboard?
Yes. Sub-accounts with restricted access. They see their bots and analytics. You control all.
Can I set my own prices?
Yes. Typical: $500–2,000 setup plus $200–500/month per client.
How many clients can I manage?
Unlimited sub-organizations on Pro. All billed through your Stripe.
Data & Security
Where is data hosted?
EU only. GDPR-compliant by design. No US servers.
Is Texterz GDPR compliant?
Yes. EU data hosting. DPA available. Encryption at rest and in transit.
Can I delete client data?
Yes. Single-click delete. Complete removal within 30 days.
Is my data used for AI training?
No. Your data stays in your tenant. Not used to train general models.
Support
How do I get help?
Email support included. Priority add-on: phone, video, under 4h response.
What's your response time?
Standard: 24–48 hours. Priority: under 4 hours.
Who operates Texterz?
IKARUSHOLDS LLC, Florida USA. EU-based infrastructure and data.
Where can I find documentation?
Technical docs and API at docs.texterz.ai.
Technical
Do you offer an API?
Yes. REST API on Standard and Pro plans.
What integrations work?
Webhooks on all plans. Slack, Zapier, n8n, Make. Full REST API.
Can I embed on my website?
Yes. Copy-paste code snippet. Fully white-label on Pro.
What happens if the bot can't answer?
Configurable handoff to human. Escalates via email or Slack with full context.
Which AI models are used?
GPT-4 and optimized models. Enterprise can integrate own models.
Multi-Tenant & Clients
Can my clients get their own logins?
Yes. Pro: sub-organizations per client. Isolated workspace each. You control all.
Is data isolated between clients?
Yes. Each client has own knowledge base, conversations, settings. No cross-over.
How many sub-accounts can I create?
Pro: unlimited. Standard: team members only. One workspace per client on Pro.
Who pays for the platform me or my clients?
You pay Texterz. You charge clients your pricing. Stripe rebilling: they pay you.