Privacy Policy
We take privacy seriously. This policy explains what personal data we collect, how we use it, and your rights. For questions, contact privacy@texterz.ai.
1. Scope and Jurisdiction
Texterz.ai is operated by IKARUSHOLDS LLC, a Florida limited liability company. While we are a US-based entity, our Service is designed and operated with a strong focus on the European market and its regulatory requirements. This policy is governed by the laws of the State of Florida, without prejudice to mandatory local rights (such as GDPR) where applicable.
No personal/family/household use permitted. Texterz.ai is exclusively for business use.
2. Data Protection Standards
We implement high security and privacy standards to meet the needs of our European agency partners. We align our internal operations with international best practices, including GDPR (General Data Protection Regulation) principles such as strict tenant isolation and data minimization.
We provide granular consent options for our users, allowing you to control how your data is used for analytics, marketing, and AI improvement/training.
Note: Texterz.ai currently utilizes industry-standard frameworks (such as SOC 2 and GDPR) as internal benchmarks for our security and privacy roadmap. While official third-party audits and certifications are planned for the future, the Service is currently provided without formal external certification.
3. AI Data Processing & Model Training
As an AI-driven platform, we process data to provide automated communication services.
- No General Model Training: We do not use your customer data or communication content to train our general LLM models (Texterz-wide) without explicit consent.
- Intra-Tenant Improvements (Labs): Data processed within our "Labs" or optimization features is used exclusively for intra-tenant improvements. This means your data only helps improve the AI performance for your specific workspace and is not shared with other tenants.
- Isolation: Data is isolated per tenant. Your AI-Brain context is strictly separated from other users.
- Third-Party Infrastructure: While we aim for EU-based storage for core data, the Large Language Models (LLMs) and specialized software we utilize may be hosted and processed in the United States or other third countries. We ensure appropriate safeguards are in place with these providers.
4. Data We Collect
- Account data (name, email, workspace details)
- Content you upload (knowledge base, documents, configuration)
- Usage and device data (for security, performance, and abuse prevention)
5. How We Use Data
- Provide and improve the Service
- Secure the Service and prevent abuse
- Communicate with you about Service updates
- Comply with legal obligations
6. Legal Bases
Where applicable, we rely on contractual necessity, legitimate interests, consent (where required), and legal obligations as lawful bases for processing.
7. Data Sharing & Sub-processors
We engage carefully selected third-party service providers (sub-processors) to support our Service. All sub-processors are bound by data processing agreements (DPAs) to ensure your data is handled securely and in compliance with applicable laws.
| Category | Purpose | Location |
|---|---|---|
| Cloud & Hosting | Database, Authentication & Infrastructure | EU / USA |
| AI & Machine Learning | LLM Processing & Inference | USA / EU |
| Caching & Session Storage | Distributed Cache | EU / USA |
| Payment Processing | Billing & Subscriptions | USA / Global |
| Email & Communications | Transactional Email | USA |
| Monitoring & Operations | Error Tracking & Performance | USA |
A detailed list of sub-processors is available to customers upon request at privacy@texterz.ai. We do not sell personal data.
8. International Transfers
If data is transferred across borders, we implement appropriate safeguards (e.g., SCCs) as required by applicable law.
9. Data Retention
We retain personal data only as long as necessary for the purposes described or as required by law. System logs, security events, and anonymized usage analytics are collected to ensure platform stability and security. These records are automatically deleted upon account removal or after their respective retention periods expire. You can request manual deletion subject to legal exceptions.
10. Your Rights
- Access, rectification, erasure, restriction, portability, and objection (where applicable).
- Withdraw consent where processing is based on consent.
- Complain to a supervisory authority.
11. Security
We implement reasonable technical and organizational measures to protect data. No method is 100% secure.
12. Changes
We may update this policy. We will notify you of material changes when feasible. Continued use constitutes acceptance of the updated policy.
13. Third-Party Integrations
Texterz integrates with third-party services (for example, email, calendar, scheduling, messaging, and automation providers) only when you explicitly connect them and enable related features.
Data Minimization: We request and process only the permissions and data necessary to provide the features you enable. We do not sell integration data or use it for advertising.
Tenant Isolation: Any processing and storage related to integrations is isolated per customer workspace (tenant) and is not shared with other tenants.
OAuth Tokens: When integrations use OAuth, we store tokens and related connection metadata securely to keep the integration connected and to perform the actions you request within Texterz.
Disconnect & Revocation: You can disconnect integrations at any time in Texterz. Depending on the provider, you can also revoke access directly in the provider’s account settings.
14. Google API Services User Data Policy Disclosure
Texterz provides integrations with Google Services (Gmail and Google Calendar) to enhance your AI chatbot's capabilities.
Information We Collect and Use: When you connect your Google Account, Texterz accesses specific data required for the following functions:
- Gmail: We access your email messages to enable the AI assistant to read, compose, and send emails on your behalf as part of the automated workflows you configure.
- Google Calendar: We access your calendar events to allow the AI assistant to view, create, and manage appointments based on your chat interactions.
Limited Use Disclosure: Texterz's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Data Protection: We do not sell your Google user data to third parties. Your Google user data is never used for serving advertisements or for any other marketing purposes. Our staff does not read your emails or calendar entries unless you provide explicit consent for a specific support request.
Retention: We retain Google user data only as long as necessary to provide the integration features you enable and to operate and secure the Service. We do not use Google user data to train generalized AI models. Any processing and storage is isolated per customer workspace (tenant) and is not shared with other tenants.
OAuth Tokens: To keep the integration connected, we store OAuth tokens and related connection metadata securely. We use them only to perform the actions you request within Texterz. When you disconnect the integration, we stop using the tokens and remove or invalidate them where applicable.
Revoking Access: You can disconnect your Google Account at any time in Texterz. You can also revoke Texterz’s access in your Google Account settings at myaccount.google.com/permissions.
Last updated: January 2026