Privacy Policy

1. Scope and Non‑US Disclaimer

Texterz.ai is currently not suitable for US companies. If you are a US company or primarily operate in the United States, do not use the Service. This policy applies to users in supported jurisdictions.

No personal/family/household use permitted. Texterz.ai is exclusively for business use.

2. Data We Collect

• Account data (name, email, workspace details)
• Content you upload (knowledge base, documents, configuration)
• Usage and device data (for security, performance, and abuse prevention)

3. How We Use Data

• Provide and improve the Service
• Secure the Service and prevent abuse
• Communicate with you about Service updates
• Comply with legal obligations

4. Legal Bases

Where applicable, we rely on contractual necessity, legitimate interests, consent (where required), and legal obligations as lawful bases for processing.

5. Data Sharing

We may share data with service providers under contractual safeguards (e.g., hosting, storage, analytics if enabled). We do not sell personal data.

6. International Transfers

If data is transferred across borders, we implement appropriate safeguards (e.g., SCCs) as required by applicable law.

7. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. System logs, security events, and anonymized usage analytics are collected to ensure platform stability and security. These records are automatically deleted upon account removal or after their respective retention periods expire (typically 30-365 days depending on event type). You can request manual deletion subject to legal exceptions.

8. Your Rights

• Access, rectification, erasure, restriction, portability, and objection (where applicable).
• Withdraw consent where processing is based on consent.
• Complain to a supervisory authority.

9. Security

We implement reasonable technical and organizational measures to protect data. No method is 100% secure.

10. Changes

We may update this policy. We will notify you of material changes when feasible. Continued use constitutes acceptance of the updated policy.